I am extremely frustrated with the lack of service and communication from Absa Insurance regarding my claim

I am extremely frustrated with the lack of service and communication from Absa Insurance regarding my claim. I lodged my claim over a month ago (1 month and 3 days), and to date I am still waiting for meaningful feedback or progress. I have been following up almost daily, yet I am repeatedly told that they are “waiting for the assessor” with no clear timelines or updates provided. Trying to get through to the call centre is another challenge on its own. Calls are either left on hold for extended periods or simply dropped without any callback. This level of service is completely unacceptable, especially for something as important as an insurance claim. As a paying client, I expect transparency, communication, and timely resolution. At the very least, I should be kept informed of progress without having to chase daily. I am requesting urgent intervention, clear feedback on the status of my claim, and a realistic timeline for resolution.