How much longer

I've put in a funeral cover claim at ABSA on the 4th February and nothing was paid to date instead ever since I receive messages saying we received your claim and will be processed shortly, when we call the call are being escalated to someone who never answers the phone and on top of that I've got undertakers who needs to get paid for their services which is still outstanding. I've called on the 16th of February and consultant Belinda told me the money has been paid and will take 48hours to reflect in my bank account, today is more than 48hours still dololo money im not sure what to do please help.