Hostile, unfriendly and rude ABSA iDirect insurance consultant

I lodged a claim with my insurance of 4 years plus, and the claims consultant handled it with flair! 3 days later I get a call from a consultant who confirms she has been allocated my claim, a bully who was not only rude, but spoke to me with such authority as if am her younger brother!! Her intent was one, to frustrate me and delay my claim because I did not officially call in to change my address(Sorry your royal highness Kelebogile or Relebogile for my utter ignorance) She was dismissive when I told her that I did share my new residential address when I lodged a claim last year, and she said ‘ it doesn’t matter...’ Wow! She threatened to hang up the phone ... because I was adamant that she must listen to what I was trying to get across !Really ?Who does that in this day and age ? You are on camera sis!

Customer service at its worst ! Now boss lady you must tell me why you have increased my premium 2 times same year without my authorization, from R3418 in December to R4175 in April and then in October to R4775( did you preempt that I will have an accident or did you smell that I changed my address and therefore re assessed my risk ?)

I pay R4775 premium for 2 cars, an increase of R1300 in 10 months and I am told that” it doesn’t matter !!” The Account has never been in arrears not even for a day...

CEO, and all senior managers at ABSA, can the basics of customer service be restored before I spread the news about your cranky, bull...service !! The 1st consultant I lodged a claim with promised to have an assessor call me in 48hrs, it’s now exactly 166hrs since! Waiting for an Assesor .....Please process my claim as speedily as you debit my account every month on the 15th without fail !