Horrifying Experience.

Once again, I've had a deeply disappointing experience with Absa Activate Car Insurance. On March 31st, the battery in my car was replaced. What concerned me most was that I didn’t receive a single phone call or notification from Absa during or after the battery removal—something I find extremely alarming. It's unacceptable that the tracker department failed to respond or alert me during such an event.

To test the system, I pressed the emergency button on the tracker a few days later, only to receive no response. I then contacted Absa to find out if they had received the alert, and was told they hadn't. I was advised to call the support line as it’s possible the tracker wasn’t properly reinstalled after the battery replacement.

Since then, I’ve been trying to get in touch with support, but each time I hold for nearly an hour, the call disconnects. Despite multiple attempts and even sending an email, I have yet to receive any response.