Horrific Service - Unpaid Claim

If I could I would give ABSA Home Insurance a -10 score. The geyser in my house burst 7 June 2023. As it was urgent, I had it replaced and paid for it. Sending my claim into ABSA Home Insurance on the 8 June 2023. My claim was sent in for validation on the 17 June 2023. I am not currently in the country, we are now on the 21 July 2023 and I cannot get a response after numerous emails to numerous people in the department, all I get is an automated reply.. This is the most disgusting service. They have not paid out my claim even though I am covered for a burst geyser and they are simply ignoring me. I have provided them with my email address and international phone number, as my SA phone does not work over here!!