HORRID SERVICE BY ABSA IDIRECT

Noted and still awaiting a call back. It is such a pity that the only time one gets a response is after complaining. Surely ABSA I DIRECT SHOULD RESPOND TIMEOUSLY AS A MATTER OF PROVIDING THE SERVICE THAT A CUSTOMER PAYS FOR. IN FACT, AFTER SEEING ALL THE REVIEWS ABSA I DIRECT HAS GOTTEN, ONE WOULD HAVE HOPED FOR IMPROVED SERVICE. JUST GOES TO SHOW JUST HOW DISMISSIVE AND INCONSIDERATE BIG BUSINESS IS, EVEN DURING A GLOBAL PENDAMIC THAT ONE WOULD HAVE HOPED WOULD MAKE US ALL A BIT BETTER. STILL DISGUSTED!!!!

Hi there. I realize that I may be UNDER SOME MISGUIDENCE THAT ABSA I DIRECT ACTUALLY HAS A CONSCIOUS, BUT THIS CONVERSATION WOULD HAVE ENDED AFTER THE 1ST COMPLAINT HAS YOU SIMPLY CALLED ME AS REQUESTED

Yes ABSA CALLED ME TO TELL ME THAT SOMEONE WOULD CALL ME. SERIOUSLY UNBELIEVABLE!!! THE LEVEL OF INCOMPITANCE IS SIMPLY ASTOUNDING. AGAIN, JUST GET ONE PERSON WHO CAN ACTUALLY ATTEND TO MY COMPLAINT TO CALL ME, SURELY THIS IS STRAIGHT FORWARD ENOUGH?

Had another call from ABSA I DIRECT's CUSTOMER EXPERIENCE TEAM TELLING ME THAT SOMEONE EKSE WAS GOING TO CALL. SURELY EVEN ABSA I DIRECT MUST REALISE THE IRONY OF ALL THIS. ALL I WANT IS TO TALK TO SOMEONE ABOUT AN EXISTING POLICY, NOT A STRING OF CALLS THAT DO ME NO GOOD WHAT SO EVER. GET ONE PERSON WHO HAS ACCESS TO MY POLICY TO CALL ME.NO MORE CALLS ABOUT SOMEONE ELSE CALLING ME.THIS REALLY ISN'T THAT COMPLICATED.

ABSA I DIRECT OUT DOING ITS REALLY WEIRD HANDLING OF CUSTOMERS. TODAY I RECEIVED 2 CALLS SAYING - ONCE MORE- THAT SOMEONE ELSE WAS GOING TO CALL. AGAIN, THAT SOMEONE ELSE STILL HASN'T CALLED. THEN THERE WAS THE EVEN WEIDER TEXT MESSAGE TELLING ME THAT MY TELEPHONE NUMBER HAS BEEN UPDATED. AGAIN, I DID NOT ASK FOR ANY OF MY INFORMATION TO BE UPDATED. WHAT I ASK FOR ISN'T DONE, INSTEAD THEY UPDATE INFO THAT I NEVER ASKED TO BE UPDATED. GO FIGURE