HORRID CUSTOMER 'SERVICE '

It is astounding that ABSA I-DIRECT is still in business. Around the same time last year I experienced the very same horrid service. I have a ton of emails that explain how difficult it is to get hold of me, whilst I am in conversations with them. It boggles the mind that after weeks of emails NOTHING, ABSOLUTELY NOTHING IS RESOLVED. The excuses are rediculus at best and out right dismissive at worst. Dear ABSA. CALL YOUR CLIENTS WHEN YOU SAY YOU WILL. THIS IS SIMPLE ENOUGH ISN'T IT??