Horrible service from Porcia Farret.

I registered a simple cell phone claim that is handled by Porcia Ferret on the 15th of October 2023. Today is the 06 December 2023, I still dont have my phone. I have to beg for a response. When she respond she use 1 line without even addressing the question being asked or providing an update. She is very rude, even in her email you can read her rudeness. She knows that they is nothing I can do, even if I escalate her direct management will not do anything. What a shame that in 2023 we have to deal with such claims consultant and claims procedures.