Horrible service from Maurizio Grandi

I spoke to a consultant named Maurizio Grandi and took up a policy for my car on the 19th of May 2023. 3 days later I contacted her and told her I would to cancel the policy as I had gotten a better premium else where. She said she would assist. Sent her her countless emails to cancel. It's June 21st and Absa has debited almost R6000 from my account for a policy I asked to be canceled. I'm so disappointed in the service. Now I must do reversals and affects my profiles. Policy is now also on my credit profile.