Horrible Service from Absa iDirect – Can’t Even Cancel My Policy!

I’m beyond disappointed with Absa iDirect. I’ve been trying to cancel my insurance policy for two days — called the number ***several times, waited on hold for over 40 minutes, and the calls just drop!

No one answers, no one calls back, and there’s absolutely no way to reach the cancellations department. This is shocking service for a company that’s quick to debit premiums every month but impossible to reach when you actually need help.

Absa iDirect — this is unacceptable. You’ve completely lost my trust.