Horrible service from ABSA iDirect and their attorneys VFV

VFV attorneys service is horrible, and ABSA iDirect is not help.

An ABSA iDirect client crush into my car in December. The driver acknowledged and accepted that he was at fault. I made a third party with the insurer and provided all the necessary documents. ABSA then handed by file to their attorneys, which I also provided with the necessary info first week of January. I’ve been following up on the settlement for about 3 months...the feedback I get is that the management hasn’t authorized my settlement. How long does it take them to authorize a simple settlement? I feel like I’ve been taken for granted.