Horrible service by ABSA Activate Team

ABSA Activate is very unprofessional, I did a quote for my vehicle insurance premium was R1600 which I accepted, my policy document came via email I checked premium which was still R1600 a day later I received policy documents again stating my premium is R2200.

I called to their call centre an spoke to a lady by the of Nqobile Mbhele who assured me the system had a technical error and my premium will be adjusted back to R1600. I has been 2 weeks now my premium is still not adjusted I check my insurance app daily to see if there is any change however my premium is R2200.

Each day I'm promised it will be fixed and it's never the case, I've become a mockery to Nqobile who constantly keeps laughing at me from the background as I speak to her fellow colleagues. I'm disgusted by such unprofessional behaviour and utter disrespect. I then spoke to a gentleman by the name of Sibonelo Msomi who promised he would resolve the matter as he was in a more senior position however he has also failed.

I keep wondering if this is how their administrative queries are handled, what about their claims?