jM
jacob M
1 reviews | Active since May 2015
26 Aug 2026, 01:02
Horrible service
On 29th July 2026, i traded in a vehicle that was financed by Absa Bank and i have an Absa activate insurance. I advised Absa activate that i have changed insurance and i no longer have the vehicle and they should assist with cancellation and refund.
I have send multiple email and calls with no response from Absa insurance department. My fear was that this month they will debit again which they did today (25 August 2026).
Its been extremely frustrating that 2 installments went off while i no longer have the vehicle and i have another vehicle and service provider.
Im speechless about thier service so such an. Old bank
Regards
Jay
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Absa Insurance Company Limited's replyOfficial
26 Aug 2026, 11:48Dear Jacob Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply26 Aug 2026, 11:48
Official
Dear Jacob Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe