Horrible service

The most pathetic service I've ever received in my 10years of dealing with insurance companies. I was promised a no claim bonus after 3years. In January I had to be the one contacting absa idirect to find out what's happening, this after they had debited my account more than the agreed premium without even having the decency to send me a mere sms stating why this was the case. I was told to wait 45DAYS and the no claim bonus would be paid in my account. Well it's almost 60days later and I'm still waiting having to phone, being told dates which haven't materialized upto now. This morning I was on the phone for over 20minutes to be told that the money will be paid on the "25th but to give it toll the 31st" In my view if they can't pay such a small amount how can these people ever pay up should something happen to my car. By the way nobody has even bothered to answer or even acknowledge any of the emails I've been sending from last week.