Horrible service

Never been insured with such a lousy company that does not value their customers. I had a 3rd party claim in 2023 which was referred to their Recoveries department to recover the costs of the damages to the 3rd party's insurance. I've been the only one following up with this insurance, my last follow up was on the 23rd of October 2024. On the 6th of May 2025, I sent an e-mail to Toni Brandt who is handling my claim, till date I haven't received feedback from her. I'm so tired of running after this insurance company and its bad customer service. I think its time to move to another insurer coz my No claim bonus status was reduced and my premium increased as a result. I went on the APP yesterday and the claim does not show on the APP meaning recovery was done but they don't want to give me my money back or restore my NCB. I'm honestly fed-up