PK
Phelisa K
1 reviews | Active since Oct 2024
29 Oct 2024, 08:00
Horrible Service
Yesterday, I wrote a complaint to Absa Insurance about my claim case: ***, they have advised that they sent an SMS confirmation I have not received that. How do I get hold of these people I have tried every line of communication to get through them, but their level of communication and empty promises is too much now. Currently I do not have a car and I can not reach Absa idirect. So disappointed of the bad service I am getting from this Insurance.
Thanks, Phelisa Kalipa
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
29 Oct 2024, 11:34Dear Phelisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply29 Oct 2024, 11:34
Official
Dear Phelisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's replyOfficial
29 Oct 2024, 11:43Dear Phelisa I do note that Pravesh is assisting you as per case # C-***4. I will therefore not log incident number C-***6 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply29 Oct 2024, 11:43
Official
Dear Phelisa I do note that Pravesh is assisting you as per case # C-***4. I will therefore not log incident number C-***6 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's replyOfficial
30 Oct 2024, 14:24Dear Phelisa
An update will be provided before COB today.
Regards
Pravesh Bejay
Customer Value Management
An update will be provided before COB today.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply30 Oct 2024, 14:24
Official
Dear Phelisa
An update will be provided before COB today.
Regards
Pravesh Bejay
Customer Value Management
An update will be provided before COB today.
Regards
Pravesh Bejay
Customer Value Management