Horrible insurance with no communication

I hope this email finds you well. I logged a complained around the 4th of November about booking my car for service in Kimberly. The issue was then resolved because the car was towed and after that I recieved no communication from absa or the penalbeaters.

Now thats weird because when they asked for the deposit to book the car in they were able to call me, how is it that through the whole process they failed to contact me? on the progress of the repairs. I also deposited money on the basis that they must buy the spare parts before the car is booked to fast track the process and also to insure that the car doesn't stay long there and that is why I will not accept that there were other cars before mine why did they then call me to say I must bring it in if they were extremely busy and couldn't attend to it.

Absa direct also didn't take initiative as my insurance to try and push the guys and tell them that I had a rental car only for 30 days today is the 4th of December and I have to return the rental car so basically I have no car, but on a monthly basis I am paying for which seemingly I don't see my self benefiting from. It cannot be that after I have sent mails to ask for progress or why you terminated my car rental and no one has come back to me to day why. You and the penalbeaters failed me.

Thursday I arranged with the penalbeaters to fetch my car and they said they were done. When I got to Kimberly apparently my car started showing warming signs which I couldn't understand and I have to travel back to my place which you will know from my former complaint it is about 200kms from the penalbeaters. Now I don't know who to believe the lady who asked me to come fetch the car or the lady who said when they were preparing the car it starting showing warming messages which means that they have to take it to VW. Now why did I have to hear all this from the penalbeaters and not my insurance? Honestly something is up here and I'm starting to not trust your recommended penalbeaters.

I have also decided that ill state in this mail that if my car start giving me issues (mechanical) I will sue these guys you recommend because clearly they cannot be trusted. It cannot be that fixing a bumper and a grill took them a whole month as if this booking wasn't planned. For me it is as if my car was just left there and they attended priority cars which absa direct should have insured that it doesn't happen today I am stranded with out a car yet asba deducts monthly premiums and insurance fees every month.

The idea is that they should make sure that the repairs do not take more than 30days and I honestly don't want to hear that ist jor in your control because if you saying that then you are a useless insurance. I took this car to someone to check and send your investigators the report so all the parts should have been bought no one should come and say no we were waiting for a part then my courtesy car should be extended and that discussion should happen between you and the penalbeaters this shifting for responsibility between both of you is honestly annoying because every month I pay you without issues.

Today I'm in a remote town with out no transportation at all. I feel so inconvenienced and not taken seriously at all.