Horrible experience with ABSA Idirect

i have been a long standing Idirect client for more than 15 year and have build an excellent profile whilst at it. however recently i have been having an issue as they are ignoring me with regards to resolving my issues and i am not getting any joy from the company.

1. the company started deducting the premiums from a different account that i had initially given and this caused alot of problems with my premiums not being up to date. 2. As from the end of last year i have sent emails, sent messenger inbox and called a number of times to rectify this and no luck. when i eventually after numerous calls and complaints, i spoke to idirect consultant they reinstated the policy and the problems still continued. Again i called to change the account number and the next premiums date idirect attempted to deduct more than R10K from my account but only got R32. i reached out to absa idirect again to sort this out and the consultant said he is escalating the matter and will get back to me and nothing. 3. it looks like the policy is on grace period again and is about to lapse and again i made contact to try and correct this and am still having a nightmare. It has been an awful experience dealing with the ABSA idirect team and they are not helpful at all with regards to my issue.

what a disappointment!