NE
Nathaniel E
1 reviews | Active since May 2019
30 May 2024, 10:45
Horrible experience
I have uploaded my vehicle photos almost a year ago and stil waiting for my insurance certificate. I contacted them via email and was told this is due to a backlog. I tried calling them today after uploading the pictures but all 3 times as soon as I talk to an agent they cut me off. Been paying every month not even sure if I am insured and so assistance of any sort.
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Absa Insurance Company Limited's replyOfficial
30 May 2024, 12:10Dear Nathaniel Esterhuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply30 May 2024, 12:10
Official
Dear Nathaniel Esterhuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw