AM
Asisithi M

1 reviews | Active since May 2014

28 Aug 2023, 12:38

HORRIBLE EXPERIENCE AS A FIRST TIME CLAIMING CUSTOMER AFTER BEING WITH THEM FOR OVER 10 YEARS

Our car was taken in for repairs on the 14 June 2023 and till this day 28 August, we have not received it back. ABSA only provided us with a hired vehicle for 30 days and now we are reliant on taxis. We currently paying for insurance and a car instalment for a car that is NOT IN OUR POSSESSION.

ABSA, their chosen assessor (TS ASSESSORS) as well as repairers (Accomplished Automotive in East London) are giving us the run around as to who is slacking on their job and causing the delay.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply28 Aug 2023, 14:20
Official
Dear Asisithi
 
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 
 
The reference number for your complaint is C-***2.
 
Regards 
Pravesh Bejay 
Absa Bank Group Customer Care