MN
Mthobisi N
1 reviews | Active since Nov 2024
19 Nov 2024, 20:48
Horrible customer service, non-responsive to emails and calls.
Very hard to reach, call centre agents haven't heard of the concept of calling back. Can't even cancel the thing because no one is available to process a cancellation.
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Absa Insurance Company Limited's replyOfficial
20 Nov 2024, 08:45Dear Mthobisi Ndwandwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply20 Nov 2024, 08:45
Official
Dear Mthobisi Ndwandwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw