Horrible customer service from ABSA idirect insurance.

I logged in a windscreen chip claim on the 31st of October 2023, I was told by their consultant (Dinolen Doorsamy) that they would send me the claim number etc. within 24-48 hours. No communication was sent, and I had to call Absa insure again almost a week later (07 November 2023) to do a follow-up, if the insurance takes more than a week to resolve a windscreen chip claim it really says a lot about their poor service when it comes to claims. as they say cheap does not mean good.

I had a better experience with my previous insurance company.