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antgolf A
1 reviews | Active since Oct 2016
05 Jan 2023, 09:50
Horrible customer service
If I could I would give a negative 5 star. It’s been over a month for a claim. We have sent over 5 emails and spent over an hour trying to call to figure out what is happening with the claim. The rain is coming through the roof again. It’s beyond me how you operate a busniess like this. Pathetic customer service
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
05 Jan 2023, 14:18Dear Anthony
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa Insurance Company Limited's reply05 Jan 2023, 14:18
Official
Dear Anthony
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa Insurance Company Limited's replyOfficial
05 Jan 2023, 18:46Dear Anthony
I tried to make contact with you, however, the cell number provided does not exist. The claim number is also incorrect and I sent you an email requesting either the policy number / ID number to be able to the incident number.
I patiently await your response to either this message or the email sent.
I patiently await your response to either this message or the email sent.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa Insurance Company Limited's reply05 Jan 2023, 18:46
Official
Dear Anthony
I tried to make contact with you, however, the cell number provided does not exist. The claim number is also incorrect and I sent you an email requesting either the policy number / ID number to be able to the incident number.
I patiently await your response to either this message or the email sent.
I patiently await your response to either this message or the email sent.
Kind regards,
Vanessa Crowe
Group Customer Care