Horrible customer service

I had a terrible experience with absa I direct and I wouldn't recommend it to anyone.i have been paying the policy for over a year and a couple of months with claiming or needed help.On 13th of march I was traveling to Joburg and my car started giving me problems so I needed roadside assistance.I took me a whole hour to reach them and I was told that I was covered to 2Okm.i had to pay extra R1800 for my car to be towed back home and they didn't even state anything in their contract.The following day I called Absa and then I was told I was suppose to be covered for 40 km.The send me an email that they will investigate and they said it will take 2 to 3 working day.It has been 2 weeks and am still waiting