HORRIBLE CUSTOMER CARE

Absolutely shocking service.

I have been trying to cancel my car insurance since last Thursday and it has been nothing short of a nightmare. I was on hold last week for 10 minutes during a busy workday, sent TWO emails with zero response, and now I’ve been sitting on HOLD waiting for the Cancellations Department to answer the phone for over 50 minutes.

45 minutes on hold just to cancel a policy? This is beyond unacceptable.

It honestly feels like the process is intentionally made difficult to trap customers into staying. There is no communication, no urgency, and no respect for customers’ time.

ABSA Activate has been one of the worst decisions I’ve made. If this is how cancellations are handled, it says everything about the level of service you can expect.

I will definitely not be recommending this to anyone.