HORRIBLE CLAIM FEEDBACK AND TAT

I’m extremely disappointed with ABSA, I submitted claim no: ***6*002*002 on 17/04/2025, I provided everything they required, even video evidence of the incident in less than 48hours. Their agent has been ignoring all my emails, whenever I call in I get told they had a backlog and will get back to me with feedback then go right back to ignoring me. This is week 3 and I haven’t even been authorised to go to a service provider, I keep being told to wait and I’m afraid the car will get further damage.