HORRIBLE ANF FRUSTRATING SERVICE

HORRIBLE INSURANCE COMPANY! To give this company 1 star is 1 too many!

Still waiting for feedback of a claim on a geyser element that burnt end of July. The claim adviser Thembikile Nkosi does not answer emails. And when you phone it is SUCH A STRUGGLE to get to the right department. Then you hold the line for 5 min. Call gets dropped. No one phones back.

In January after lightning struck my roof the finalized the claim before the hole on the ceiling was fixed/paid out. Said I signed it off which i never did...

So current problem is that my washing machine that stopped working after load shedding (more than a week ago) has still not been picked up by the assessor THEY APPOINTED. The email adres I got for the person handling the claim, Terence Morgan, does not work. I did get an sms from absa saying they will contact me within 3-4 days. But no one does. Then I get an sms saying the claim will be finalized in 10 working days. But the machine is still with me. Again I had to hold the line to be transferred to Terence. After 5 minutes airtime ran out. No one phoned back.

I have been wit absa idirect for 6 months and I am FED UP. will definitely be moving.