MO
Michelle O

1 reviews | Active since Apr 2011

03 May 2021, 16:37

Hopefully waiting for Absa insurance to respond to my claims

On the 24 March I complained about my insurance claim which is pending from 12 Jan 2021. Due to loadshedding my electric fence and cables were ******. Guess what....still nothing. I assume Absa is drafting reasons why they cannot pay out for my claim. We still have no electric fence plus we have been burglarized in the mean time. So I have lodged another claim. I am desparate and the people living on the property have to chase away ********* almost every night. Please have some empathy Absa. We really do not want to be ****** blind and do everything on our power to protect our property. I paid a security company over R6000 to look after the property. Cant afford it any longer. Just hope Absa replies so, especially Zeenath. Please help me Absa!!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 May 2021, 09:02
Official
Dear  Michelle 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is  C-***6 
 
Kind regards, 
Rezona Louw 
Group Customer Care