Home loans Absa

We resolved an ongoing dispute with the bond account that was in legal for more than 10 years, we have paid our bond off and still awaiting a response and or update. None of departments take responsibility. Will NEVER deal with them again. We were offered a better bond rate with them for a purchase of another home but declined their offer and dealt with another bank that gave us supreme support. Absa should honestly connect their departments so left hand knows what the right hand is doing!