LV
Louis V
1 reviews | Active since Nov 2014
23 Dec 2025, 09:23
HOC Claims Registration Department - Extremely Disappointing.
I am very disappointed with the service from ABSA regarding my building insurance claim. After the huge storm in Pretoria, I logged a claim, completed all the required paperwork, received a reference number, and followed up with several emails. Unfortunately, nothing has been done.
The claim has been sitting with the ABSA HOC Claims Department “for validation” since 14/12/2025, with no progress or meaningful feedback. This lack of communication and urgency is extremely frustrating, especially during a time when assistance is genuinely needed.
I have been paying for this insurance for over 20 years, and when the time finally comes to rely on it, I feel completely let down. I expected far better service, support, and responsiveness from a bank of this size.
I hope ABSA takes this feedback seriously and improves how they handle claims, because long-standing customers deserve better
Helpful (0)
Replies (6)0
Replies (6)LV
Louis V's updateReviewer Update
28 Dec 2025, 03:17 Thank you for your response noting my query. (24/11/2025)In the meantime, any further rain is causing additional damage to my property. I have already supp**** all the required information, including the claim number.Please advise where this matter can be escalated for urgent attention.
LV
Louis V's update28 Dec 2025, 03:17
Reviewer Update
Thank you for your response noting my query. (24/11/2025)In the meantime, any further rain is causing additional damage to my property. I have already supp**** all the required information, including the claim number.Please advise where this matter can be escalated for urgent attention.
LV
Louis V's updateReviewer Update
29 Dec 2025, 10:52Hi Absa, can you please assist.
LV
Louis V's update29 Dec 2025, 10:52
Reviewer Update
Hi Absa, can you please assist.
LV
Louis V's updateReviewer Update
07 Jan 2026, 15:46Thank you for your email.I am not satisfied with the outcome of the assessment regarding my insurance claim, as no proof was provided to justify the rejection. I had submitted photos showing the main roof in good condition, the invoice for maintenance done by a qualified professional approved to work for insurance companies, and video footage of the hail storm.Despite this evidence, the claim was rejected without evidence. I request that my claim be reconsidered based on the documentation I have provided. Should this not be resolved satisfactorily, I will escalate the matter further in accordance with your process.
LV
Louis V's update07 Jan 2026, 15:46
Reviewer Update
Thank you for your email.I am not satisfied with the outcome of the assessment regarding my insurance claim, as no proof was provided to justify the rejection. I had submitted photos showing the main roof in good condition, the invoice for maintenance done by a qualified professional approved to work for insurance companies, and video footage of the hail storm.Despite this evidence, the claim was rejected without evidence. I request that my claim be reconsidered based on the documentation I have provided. Should this not be resolved satisfactorily, I will escalate the matter further in accordance with your process.
LV
Louis V's updateReviewer Update
07 Jan 2026, 16:52Thank you
LV
Louis V's update07 Jan 2026, 16:52
Reviewer Update
Thank you
LV
Louis V's updateReviewer Update
09 Jan 2026, 12:41 Dear Sir/Madam, Thank you for your email and for reviewing my claim again. The entire roof was repaired by a qualified, insurance-approved contractor not long ago. All of this, including the invoice, was sent to you. I would like to clarify that I did provide footage clearly showing the main roof and invoices provided, during the routine maintenance. I therefore do not agree that the decision is based on a full and accurate assessment of the evidence provided. Could you please supply a detailed written report explaining:
Please also note that there were multiple roof areas affected, not just one section, and there were also broken windows, which were part of the damage discussed and shown during the inspection. Before the case is closed on 12 January 2026, I formally request this detailed report and supporting evidence so I can properly understand and respond to the decision. I look forward to your response. Kind regards,
- Which specific photos or evidence you are relying on to determine wear and tear,
- Why the footage and information I provided of the main roof were not accepted, and
- Any photos or proof that support your conclusion.
Please also note that there were multiple roof areas affected, not just one section, and there were also broken windows, which were part of the damage discussed and shown during the inspection. Before the case is closed on 12 January 2026, I formally request this detailed report and supporting evidence so I can properly understand and respond to the decision. I look forward to your response. Kind regards,
LV
Louis V's update09 Jan 2026, 12:41
Reviewer Update
Dear Sir/Madam, Thank you for your email and for reviewing my claim again. The entire roof was repaired by a qualified, insurance-approved contractor not long ago. All of this, including the invoice, was sent to you. I would like to clarify that I did provide footage clearly showing the main roof and invoices provided, during the routine maintenance. I therefore do not agree that the decision is based on a full and accurate assessment of the evidence provided. Could you please supply a detailed written report explaining:
Please also note that there were multiple roof areas affected, not just one section, and there were also broken windows, which were part of the damage discussed and shown during the inspection. Before the case is closed on 12 January 2026, I formally request this detailed report and supporting evidence so I can properly understand and respond to the decision. I look forward to your response. Kind regards,
- Which specific photos or evidence you are relying on to determine wear and tear,
- Why the footage and information I provided of the main roof were not accepted, and
- Any photos or proof that support your conclusion.
Please also note that there were multiple roof areas affected, not just one section, and there were also broken windows, which were part of the damage discussed and shown during the inspection. Before the case is closed on 12 January 2026, I formally request this detailed report and supporting evidence so I can properly understand and respond to the decision. I look forward to your response. Kind regards,
LV
Louis V's updateReviewer Update
01 Jun 2026, 01:22Following up as I am still waiting for a response.
LV
Louis V's update01 Jun 2026, 01:22
Reviewer Update
Following up as I am still waiting for a response.