CB
Carmen B
1 reviews | Active since Sept 2019
27 Jun 2023, 13:31
Highly dissapointed
When i claimed for a household item the procedure went quite smoothly but claiming for a minor car accident is proving to be a nightmare.Was initially told the matter will be resolved in 21 days and im now going on 2months with little to no communication and im quite frankly tired of talking to call centre agents that promise to call me back but fail to do so.....Highly disappointed by the service.
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Absa Insurance Company Limited's replyOfficial
27 Jun 2023, 13:47Dear Carmen Brink
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply27 Jun 2023, 13:47
Official
Dear Carmen Brink
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe