SM
Shereen M
1 reviews | Active since Jun 2024
05 Jul 2024, 05:59
Highly annoyed and frustrated
I have complained about ABSA activate app numerous times, received an email to say the tech team is working on the problem that was 3 days ago. I can’t even open the app and when it does open the trips sit on zero with me unable to see any trips prior or current. I have had about enough of this run around don’t put out an app on your insurance if it’s not working but gladly taking my money every single month
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Absa Insurance Company Limited's replyOfficial
05 Jul 2024, 08:43Dear Shereen Magiet
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply05 Jul 2024, 08:43
Official
Dear Shereen Magiet
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw