fK
frank K
1 reviews | Active since Oct 2018
17 Dec 2024, 10:23
Held for an hour and still no help with claims letter
I don't understand why I need to be on hold for over an hour just to get a no claims letter.
After being on hold for an hour still no letter. So frustrating
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Replies (1)
Absa Insurance Company Limited's replyOfficial
17 Dec 2024, 10:30Dear frank Kgohlwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply17 Dec 2024, 10:30
Official
Dear frank Kgohlwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw