Have ABSA and SMD Carhoots, ******** me???

Dealing with ABSA Idirect after laying a claim is a nightmarish process. They literally treat you like a ******** even though you didn't cause the accident. A Learner driver drove in to me while I was stationary but ABSA contacts him asking him what was I doing in a parking lot. I learned this from the Learner driver. They can really stall the claim process. My claim handler assigned to me, has a wrong email address so you initially couldn't get hold of her. I had to get her contact details from the Insurance Assessor, Dylan Allen, who by the way was very helpful and tried to fast track the process by emailing Esther Mabasa all the photos, quotes reports and recommendations. You hear nothing until you make a number of phone calls. I did request for a buy back of my bakkie after considering different payback options. Now what I cannot understand is why SMD is suddenly calling me insisting to pick up my bakkie from my yard. Also the buy back price which is ridiculous, unfairly high and non-negotiable is determined by SMD and not ABSA. I queried from ABSA about the payback price and they refused to reconsider the buyback price period. Who is SMD? Why are they involved here? I am a client of ABSA and shouldn't I be given an option first to make an offer for my bakkie? What is going on here? Whose is making money at the expense of the client? Is there a syndicate involved here? I have been given a raw and unfair deal and I'm the loser in all this. I would like ABSA to respond to this.