Has my policy been migrated without my knowledge?

Good day I called in to find out the update regarding my building insurance policy with Absa I direct

I first spoke to a lady named Lungi(call time between 11:10 and 11:30) who told me that I could be covered with Santam as there have been some policies that have migrated to Santam. This come as a shock to me because I have not been sent a policy schedule confirming this. The phone got cut off without me being assisted.

Now this one is the cherry in top and needs to be addressed. I then called in the second time and spoke to a lady named Lebo (call time between 11:30 and 12:15) and she greeted me briefly and abruptly put me on hold. When she got back onto the phone she did not assist me, instead she transferred me back to the main menu, where I had to reselect the options.

She had said she is transferring me to HOC.

This is unacceptable service, negligent, and unprofessional and needs to be dealt with.

Can someone urgently assist me with my policy so that I may know the way forward.

Regards, Onkgoditse