Harrament and ************

Dear Absa Vehicle and Asset Finance,

I am writing to formally express my serious dissatisfaction with the repeated calls and messages I have been receiving from Absa regarding vehicle insurance.

Absa is fully aware that my vehicle is already insured, and I have attached my current proof of insurance for your records. I have also consistently paid my vehicle finance instalments on time and have never missed a premium/payment.

I therefore do not understand why I continue to receive repeated calls and messages attempting to persuade me to take insurance through Absa. I do not require Absa's insurance product, and I am not interested in taking out another insurance policy when I already have valid insurance in place.

This repeated contact has become excessive and is now interfering with my peace and personal space. I request that you immediately update your records with the attached proof of insurance and stop contacting me regarding taking insurance through Absa.

If there is a legitimate problem concerning my vehicle finance agreement or my existing insurance documentation, please communicate that matter to me clearly in writing. Otherwise, I expect the repeated insurance solicitation to stop.

I have fulfilled my obligations as a customer by maintaining insurance and making my vehicle finance payments on time. I will not accept continued pressure to purchase a product that I do not need.

Should these unwanted calls and messages continue after I have provided proof of insurance, I will consider escalating the matter through the appropriate formal complaint channels, including publicly documenting my experience on HelloPeter and pursuing any other remedies available to me.

Please treat this as a formal complaint and confirm in writing that my proof of insurance has been received and that I will no longer be contacted unnecessarily regarding Absa's insurance product.

I expect this matter to be resolved immediately.

Kind regards,

Nkosiyakhe J. Shabalala