Hail Damage

I had hail damage the 1st week in December 2025. After one way communication from my side to try and get the damage resolved, no success. I eventually report it as worst service on Helo Peter, then reaction. After a week, silence again, so I add a 2nd worst report on HeloPeter. Eventually a contractor was appointed. I told ABSA I'm not happy due yo contractor **** to me and ABSA, I need a better contractor. The contractor start the work and it took 10 days to seal the broken tiles (Did not replace the cracked tiles) and replace the ceilings in my double garage - believe it or not, 10 days... some days only 1 worker and start at 10h00 and 15h30 they are gone. After the finish, ABSA request my response of quality of work. I informed them I will respond after the 1st rain. The same day it rained, about 5 days after completion, I informed ABSA still leaking and water damaging the new ceiling. I receive an email that I will get feedback about getting it resolved - due date for emal 22nd January. Its now the 29th January, still no email or phone call or what is the decision to resolve the problem. Sad to say, its going to cost ABSA a 2nd ceiling raplcement within 3 weeks due to staff not doing their work, managers not checking for comebacks of work done, managers job to understand why and address it with poor contractor work and remove them from the lis, at the end, they get fat salaries and the share holders loose. I requested that a manager contact me to discuss thsi, promise it will happem and after 4 weeks, still waiting for response. Sad to say, to take the same incident 3 times to HeloPeter to try and sort it out, shows you ABSA does not worry about negative publicity about the company. If you don't resolve this 1 st time, shows no pride in work done from contractor and ABSA. In my days as a worker, if you give this tipe of client service, you would have been out of the company. I realy don't know what else to do to get the problem resoleved. ABSA quickly to inform you, if you don't pay your monthly premuim, they will cancel the service immediately - they they are quick to do something.