Hail Damage

Had hail damage 3 weeks ago. Report the damage and receive a reference number from the automatic system. After days, no feedback, request what is causing the delay. Get automatic reply from mail system, will get response in 72 hours. After 72 hours, no feedback, request again what's the progress on the claim, same process, automatice email. After folowup again, contarctor contact me to arrange for an appointment and within an hour i receive a SMS from ABSA about the contractor appointment. The contractor never arrived to inspect the damage, never phone or SMS me why he did not arrived for appointment. I followed up 2 days later with ABSA and receive the automatic mail again, will get back to you within 72 hours. After 90 hours i send them an email and informed that I'm getting a private contractor to fix the damge and will send the invoice to exco to arrange for settlement. Within 2 hours, i got an email from a staff member, please, this is escaleted in ABSA and we will get back to you soon. 5 days later, the soon is worst than 72 hours. Nobody in ABSA prepare to talk to me. I cannot complain about bad service due to I did not receive any service. If anybody is thinking of doing business with ABSA Home Insurance, think twice. I'm 30 years an ABSA Home Insurance client and only claimed twice for burst geysers and that was also a mission. So if you treat a longtime client like this, wonder how they treat new clients. I'm a pensioner and this is the worst service I've ever experience in my life. My local municipality is also bad, but at least after a week they solved my problem, more than I can say from ABSA.