SQ
Sbonile Q
1 reviews | Active since Jun 2024
05 Jul 2024, 14:50
Had to pay a tow truck to come and recover my vehicle after 4 days of waiting for ABSA
No one answers, from calls to emails. When you join this insurance you must have a backup tow truck or another insurance because they don’t take calls. Even if you go to an ABSA branch, no body answers still.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
05 Jul 2024, 17:10Dear Sbonile Bonnie Quluba
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply05 Jul 2024, 17:10
Official
Dear Sbonile Bonnie Quluba
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's replyOfficial
09 Jul 2024, 15:34Dear Sbonile Bonnie Quluba
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with more details of your complaint by the close of business on 10 July 2024 to ensure effective investigation and feedback.
Kind regards,
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with more details of your complaint by the close of business on 10 July 2024 to ensure effective investigation and feedback.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply09 Jul 2024, 15:34
Official
Dear Sbonile Bonnie Quluba
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with more details of your complaint by the close of business on 10 July 2024 to ensure effective investigation and feedback.
Kind regards,
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with more details of your complaint by the close of business on 10 July 2024 to ensure effective investigation and feedback.
Kind regards,
Group Customer Care
Rezona Louw