IB
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1 reviews | Active since Sept 2018
01 Jul 2025, 10:11
Gross dishonest and negligent conduct and policy information
I've complained, called, sent more than 10 emails regarding ABSA's gross negligence and dishonest conduct on our policy. We haven't received any feedback to date - it been over 4 months now. Just correct your damn error on our policy - it doesn't require a Degree, Masters or PhD to enter information correctly. Shame man.
What more should I do? Get in my car, drive over there and correct the information on our policy myself?
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Absa Insurance Company Limited's replyOfficial
01 Jul 2025, 11:13Dear Louise
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply01 Jul 2025, 11:13
Official
Dear Louise
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw