ZM
Zola M
1 reviews | Active since Feb 2024
26 Feb 2024, 14:05
Great customer care
I just want to give a shout out to Cebisile Sithole from the Retention Dpt! Her professionalism, patience and empathy are all the elements required to keep a client happy.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
26 Feb 2024, 15:34Dear Zola
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply26 Feb 2024, 15:34
Official
Dear Zola
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
ZM
Zola M's updateReviewer Update
06 Dec 2024, 09:15Hi Vanessa,
I unfortunately am now experiencing such a difficult time having my reimbur*****t issue finalized with Activate.
I've had to wait on the call for ridiculously long time lines, had email cases closed without any assistance and I absolutely do not know what to do now to have my issue resolved.
Can you assist me please
I unfortunately am now experiencing such a difficult time having my reimbur*****t issue finalized with Activate.
I've had to wait on the call for ridiculously long time lines, had email cases closed without any assistance and I absolutely do not know what to do now to have my issue resolved.
Can you assist me please
ZM
Zola M's update06 Dec 2024, 09:15
Reviewer Update
Hi Vanessa,
I unfortunately am now experiencing such a difficult time having my reimbur*****t issue finalized with Activate.
I've had to wait on the call for ridiculously long time lines, had email cases closed without any assistance and I absolutely do not know what to do now to have my issue resolved.
Can you assist me please
I unfortunately am now experiencing such a difficult time having my reimbur*****t issue finalized with Activate.
I've had to wait on the call for ridiculously long time lines, had email cases closed without any assistance and I absolutely do not know what to do now to have my issue resolved.
Can you assist me please
Absa Insurance Company Limited's replyOfficial
06 Dec 2024, 11:52Dear Zola
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply06 Dec 2024, 11:52
Official
Dear Zola
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Group Customer Care
Vanessa Crowe