AM
April M
1 reviews | Active since Aug 2024
12 May 2025, 14:48
Ghosted by Absa Activate
I just need an update on a claim. I was informed 20 days ago that my claim was assigned to Mbali Ngobese who would contact me. No one has contacted me. I followed up via email but this too has been ignored. Claim no: ***
Helpful (0)
Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
12 May 2025, 15:48Dear April McTavish Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply12 May 2025, 15:48
Official
Dear April McTavish Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's replyOfficial
20 May 2025, 11:04 Dear April McTavish
We refer to your complaint.
The matter was referred to our insurance department for investigation and feedback.
Our office received confirmation that they are unable to reach you to finalise your claim.
Kindly provide our office before close of business 20 May 2025 with an alternative contact number and convenient time for our insurance department to contact you.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint.
The matter was referred to our insurance department for investigation and feedback.
Our office received confirmation that they are unable to reach you to finalise your claim.
Kindly provide our office before close of business 20 May 2025 with an alternative contact number and convenient time for our insurance department to contact you.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa Insurance Company Limited's reply20 May 2025, 11:04
Official
Dear April McTavish
We refer to your complaint.
The matter was referred to our insurance department for investigation and feedback.
Our office received confirmation that they are unable to reach you to finalise your claim.
Kindly provide our office before close of business 20 May 2025 with an alternative contact number and convenient time for our insurance department to contact you.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint.
The matter was referred to our insurance department for investigation and feedback.
Our office received confirmation that they are unable to reach you to finalise your claim.
Kindly provide our office before close of business 20 May 2025 with an alternative contact number and convenient time for our insurance department to contact you.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
AM
April M's updateReviewer Update
20 May 2025, 15:04Dear Rezona,
Kindly note that I've responded to Portia Farrett.
Kindly note that I've responded to Portia Farrett.
AM
April M's update20 May 2025, 15:04
Reviewer Update
Dear Rezona,
Kindly note that I've responded to Portia Farrett.
Kindly note that I've responded to Portia Farrett.
Absa Insurance Company Limited's replyOfficial
20 May 2025, 15:18Dear April McTavish
Thank you for your posting.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for your posting.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa Insurance Company Limited's reply20 May 2025, 15:18
Official
Dear April McTavish
Thank you for your posting.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for your posting.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,