JK
J K
1 reviews | Active since Apr 2021
30 May 2024, 16:03
Geyer burst
Worst experience in my life with ABSA. Geyer burst on 15/4. Phoned then and send a mail to report it. After 5 days not hearing from them I got a plumber to fix the geyser. Send the quote, invoice and report to them. Two weeks later I got a call from their preferred vendor. Came out send the report to ABSA and 3 weeks later stll no feedback from ABSA insurance. It is now 9 weeks after the incident and still waiting to hear from them
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Absa Insurance Company Limited's replyOfficial
30 May 2024, 16:41Dear J Kloppers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply30 May 2024, 16:41
Official
Dear J Kloppers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,