PN
Phumeza N
1 reviews | Active since Jun 2019
16 Jan 2024, 09:16
Funeral claim that was submitted 13 days agooo
Can Absa tell what exactly is going on with my claim I’m currently on the line with your agent who now decided to put me on hold because he does not have an answer for my claim……Can someone take ownership of this😡😡😡😡😡😡😡😡😡😡
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
16 Jan 2024, 13:01Dear Phumeza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply16 Jan 2024, 13:01
Official
Dear Phumeza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's replyOfficial
16 Jan 2024, 13:02 Dear Phumeza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply16 Jan 2024, 13:02
Official
Dear Phumeza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's replyOfficial
16 Jan 2024, 13:12Dear Phumeza I note that Godfrey Ndou is already assisting you as per case C-***4. I will close incident number C-***2 to avoid duplication. I trust you find the above in order. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply16 Jan 2024, 13:12
Official
Dear Phumeza I note that Godfrey Ndou is already assisting you as per case C-***4. I will close incident number C-***2 to avoid duplication. I trust you find the above in order. Kind regards, Vanessa Crowe Group Customer Care
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Phumeza N's updateReviewer Update
17 Jan 2024, 12:12Hi Absa I’m still waiting on you with an update or let me say an acknowledgment of my complaint and the feed as I was advise I will receive a feedback yesterday Absa what is going on 😭😭😭😭
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Phumeza N's update17 Jan 2024, 12:12
Reviewer Update
Hi Absa I’m still waiting on you with an update or let me say an acknowledgment of my complaint and the feed as I was advise I will receive a feedback yesterday Absa what is going on 😭😭😭😭
Absa Insurance Company Limited's replyOfficial
18 Jan 2024, 14:15Dear Phumeza Please note that Godfrey Ndou is assisting as per case C-***4. I will advise him to provide you with an update. I trust you find the above in order. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply18 Jan 2024, 14:15
Official
Dear Phumeza Please note that Godfrey Ndou is assisting as per case C-***4. I will advise him to provide you with an update. I trust you find the above in order. Kind regards, Vanessa Crowe Group Customer Care