Frustration with inability to proceed with a claim and *********** staff at ABSA insurance .

Claim submitted telephonically on 08/10/25 Claim # provided by consultant: ***-(***) told me to send invoice and photos & claim would be resolved within 2 working days.Very helpful consultant. Documents and photos sent 09/10. Auto response reference received C***8

14/10 - NO response yet. I phoned and spoke to consultant Nonkulelo Mtimkulu who said there were zero records of emails sent from me or any claim submitted. She asked me to re-send whilst on the call. I re-sent the email with attached documents & photos to her personal email : ***ca, & again to ***. Received 2 more auto reply references: C***7 & C***7. She said she would phone back shortly. NO calls or follow up received whatsoever. 16/10 and 23/10 received sms asking me to send the documents to validate my claim. I re- sent the emaiil & attachments. I then received an email on 26/10 stating that if the documents are not received in 7 days the claim will be closed . I responded that I had sent all documents 6 times. The only response received have been automatic responses stating that a consultant will contact me in 2 working days. 5 Weeks later I am at the end of my tether as the consultants in my opinion do not know what they are doing and cannot look up correspondence sent. I advise anyone wanting home insurance to avoid ABSA at all costs!