Frustration with Absa Direct Customer Service and Insurance Claim Process

I'm really dissatisfied with Absa iDirect's customer service. Calls often go unanswered, with wait times sometimes reaching up to 30 minutes. Getting in touch with their legal department is especially challenging.

In my case, I had an accident where the third party is willing to cover the costs, but I used my Absa insurance to expedite the process, with the understanding that Absa would claim from the third party. It's now been four months without any feedback. When I called yesterday, they asked for my claim number, which I didn’t have on hand, and the agent told me they couldn’t locate it in their system. This makes it nearly impossible for the legal department to assist. Overall, Absa iDirect’s customer service experience has been extremely frustrating.