Frustrating Experience with Absa iDirect Car Insurance Claim Process

I’m very disappointed with Absa iDirect Car Insurance. My car was involved in an accident on September 22, and since then, it’s been nothing but back and forth with zero feedback from their side. I constantly have to chase them for updates, which has been incredibly frustrating. One gentleman named Luzuko, did make an effort to assist, but he mentioned that the claim was no longer on his desk. It’s now been over a month, and I still haven’t received any clear feedback on my claim if when my car will be fixed and when will I get it back. I regret choosing Absa for car insurance and wouldn’t recommend them to anyone looking for efficient service.