Frustrating Claim Experience : Claim ***
We had torrential rains in Jhb last week. Water came in from the ceiling and flooded two rooms. The guttering could not handle the water and seemed to have seeped into the house. I contacted outsurance for the contents and Absa for the structural. Outsurance sent assessors out and settled my claim within 72 hours, best experience ever!!!
I am still waiting for Absa to even give me feedback!! I logged the claim and had to call Absa 48 hours later to see whats going on. Only then did they send an assessor I mentioned damage was to my floors, pool, cupboards and roof, walls The assessor came out and viewed all the damage. 4 days later i had to follow up again The representative said they had the report but never called me They then say that the guy only assessed the roof and cant pay out because the roof needed maintenance. i dispute this because the roof is 3 years old and we had TORRENTIAL RAIN so there was no way the roof could handle it.We have rain all the time and dont experience any leaks so i dont agree with the report.
I then asked about the pool, floors, garage tiles, cupboards etc and now told that they need to send out more asssesors. They initially said they were going to send assessors out at once and if i did not follow up then i would still be waiting. Now they have to come out again, then send a report then i will probabaly have to follow up again and this sounds like another week delay. I am getting very frustrated and this is taking too long. The fact that i mentioned all the damage and only one assessor was sent out whom i assumed will do everything is shocking and poor from a brand like absa. If i did not call then nobody would have called me. And if i did not mention the other damages then no other assessors would have come in. My biggest concern is that we are having heavy rains again and worried that it will leak. I do not accept that my roof claim is declined and as the roof is newly built so dont accept the excuses. I am not happy and this is by far the worst experience!!
I need this resolved urgently!!