Frustrated with ABSA’s Poor Service and Risky Practices

I lodged a claim with ABSA on 13 November 2024 for a faulty geyser, and it’s been nothing but frustration since. Despite following up almost daily, the claim is still unresolved, and NONE of their consultants have gotten back to me.

What’s even more infuriating is their approach to resolving the issue. They instructed the plumber to bypass a function on the geyser and add a pressure-regulating valve to increase the pressure on what is clearly a low-pressure geyser. According to the plumber, this is a disaster waiting to happen, as these geysers are not designed for high pressure and will likely burst after a few months.

When I pointed this out, ABSA’s response? “If it bursts, you can claim again for a new geyser and the damages.” Seriously?! Why take the risk when it can be avoided now? This is wasteful, short-sighted, and downright dismissive of my time and the inconvenience this will cause me down the line.

This experience has been deeply disappointing. If you’re considering ABSA for home insurance, be warned—they seem more interested in sticking to a bad procedure than actually resolving claims properly. #ABSA #PoorService #ClaimNightmare