1 reviews | Active since Jan 2019
Frustrated Service !!!
Good day
It is with a heavy heart that I write this email with so much disappointment. I have never been disappointed by an insurance I trusted. I was in a situation where I was ****** and I called absa and they made two claims for my cell phone and a separate one for my laptop and wrist watch.
No one has contacted me , I need to be the one who is going to follow up all the time. To my surprise and frustration I was told this morning that I will not have cover for my laptop and watch because they are covered under unspecified risks.
When I took this insurance the sales person specifically told me that even though I did not specify but I will be covered but not more than R10 000 and now when I claim I am given problems, what is the meaning of this. That unspecified risk has a premium as well but now I can't be assisted .
I can't work because my laptop has been ****** , I have no phone and no one is assisting me with anything. What is the point of having insurance?
I am sent from pillar to post asking for an activation report that I am not getting. What was the use of insuaring my items?
I need this resolved today and these claims finalised or I will take this further.
You can reach me on ***
I want a response by 12pm today .
Regards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
With reference to case number for the complaint is C-***6.
We take note of the above Kind regards,Group Customer CareVanessa Crowe
With reference to case number for the complaint is C-***6.
We take note of the above Kind regards,Group Customer CareVanessa Crowe
I sent you an email with no response.
It is really disappointing how bad service I am getting . Please direct me to also cancel the policy, I have never been unfairly treated this way.
I sent you an email with no response.
It is really disappointing how bad service I am getting . Please direct me to also cancel the policy, I have never been unfairly treated this way.
With reference to case number for the complaint is C-***6.
My acknowledgement email to you advised that I will provide you with feedback by the end of the day on 26 Jun ‘23, if no closure yet.
I have received all 3 of your emails, which I have sent to the Absa Insurance team investigating your concern.
Kind regards,Group Customer CareVanessa Crowe
With reference to case number for the complaint is C-***6.
My acknowledgement email to you advised that I will provide you with feedback by the end of the day on 26 Jun ‘23, if no closure yet.
I have received all 3 of your emails, which I have sent to the Absa Insurance team investigating your concern.
Kind regards,Group Customer CareVanessa Crowe